Being able to communicate with your shared hosting provider when you have any kind of questions or experience any problems is very important and how fast they'll answer and react is usually essential, especially if your site is business-oriented, as more downtime could mean losing potential clients. The support solutions are also a way to distinguish genuine providers from resellers. The latter usually answer just to emails or support tickets and you will need to wait for a day or more to receive an answer. If your problem needs several responses, you could end up losing days so as to get a basic problem resolved. Using the services of an authentic and reputable hosting company, you should be able to contact the support team at any moment and receive a prompt reply no matter what the problem or your question is - pre-sales, customer or technical one.

24/7 Customer Support in Shared Hosting

We supply 24/7 customer, billing and technical support for all of our shared hosting. Even if you are not our customer yet and you have some questions, we will help you in a timely manner and give you the necessary info, to give you the choice to make the very best decision when you obtain a new website hosting account. We're available at any moment, including holidays and weekends, and we offer numerous means of communication to get in touch with us - live chat, phone, e-mail messages and support tickets. For your convenience, we now have several telephone numbers globally, so you'll be able to call the one which is closer to you. The max response time for the e-mail messages and the tickets is one hour. The standard response time is around 15-20 minutes, so you can forget about waiting for days and nights to get assistance for any task or issue, irrespective of its complexity.

24/7 Customer Support in Semi-dedicated Servers

Regardless of the semi-dedicated server that you pick, you will be able to benefit from our 24/7 technical support services even on official holidays. All your sites will be available constantly and so will we. With a number of contact options, you can pick the most convenient approach to get in touch with us and find out about our solutions in case you do not have an account yet, or get assistance in case you're already among our customers. You can call us, have a chat with a live consultant, send an email message or open a support ticket from the Help section of the Hepsia web hosting Control Panel. The last two options feature 1-hour response time warranty, although it hardly ever takes more than 20 min to get assistance regardless of the complexity of the problem. Using our customer and tech support services, we are available for you every time you need us, not a couple of days afterwards.

24/7 Customer Support in VPS Servers

In case you've got a Virtual Private Server from us, you can get in touch with us 24/7 for any server-related issue or forany difficulties or questions about the pre-installed software your server is equipped with. In case you haven't obtained a VPS server plan yet, you are able to learn more details about our solutions by giving us a call or via our live chat service. For more tech issues, you will be able to send an e-mail or open a support ticket through your billing Control Panel and you'll get support within less than one hour regardless of the time of the day, even on holidays and weekends. The typical answer time generally does not extend past half an hour. If you'd like to have assistance for third-party software, you will be able to reap the benefits of the Managed Services upgrade which you can add to each and every VPS plan and our admins will help you with any installation or troubleshooting problem you have encountered.

24/7 Customer Support in Dedicated Servers

We know how important it is to receive timely support in general, let alone when you operate an entire server, that's why every single dedicated server that we provide comes with 24/7 support with 1-hour response time guarantee regardless of the problem. This service is absolutely free for any difficulties with the server or the software that was installed by our administrators through the setup, so you're able to get in touch with us as many times as you would like, even during holidays. You can either open a ticket from the billing area or you can send an email message, and the actual reply time for either of these rarely surpasses 30 mins as we have admins available twenty-four-seven. In case you need general info about our servers or you've got any kind of billing question/issue, you can also call one of the local phone numbers that we have on as many as three different continents or you could take advantage of our live chat service and consult with an agent online. For third-party software assistance, we provide a Managed Services upgrade, which you are able to include to your server plan through the billing Control Panel.