There are a handful of ways to get in touch with the hosting company whose services you’re using, but the one that you will invariably find no matter which company you pick is a trouble ticket system. It’s the easiest communication method for a variety of reasons. If no tech support staff representative is free at the moment and they’re all busy, a telephone call may not be responded to, but a ticket will always hit home. Plus, you can copy & paste large bits of information without having to worry about spelling mistakes, and in case a specific problem requires more time to be fixed or a number of replies must be exchanged, all the information will be in the same location, so either party can always see the comments added by the other one. The negative side of using tickets to touch base with your web hosting company is that they are usually separate from the hosting platform, which goes to say that if you need to provide information or to adhere to instructions, you’ll need to use at least 2 different accounts and this number could grow if you would like to manage multiple domains. Furthermore, many web hosting providers reply to tickets after hours, or even once in every twenty four hours, and for you as a client, this simply means wasted time whilst waiting around for a response.

Integrated Ticketing System in Shared Hosting

In contrast with what you may find with numerous other hosting providers, the support ticket system that we use with our shared hosting is part of the Hepsia Control Panel, which is included with all web hosting accounts. You won’t have to remember several logon names and passwords, since you will be able to manage your tickets and the hosting account itself from a single location. So, if you’ve got a query or run into a problem, you can get in touch with our help desk support team instantly. Our system comes with a smart search mechanism. This goes to say that even if you’ve opened many tickets over the years, you will be able to track down the one that you want without hassles. Plus, you can read knowledge base recommendations for troubleshooting commonly encountered problems.

Integrated Ticketing System in Semi-dedicated Servers

The Hepsia Control Panel, which comes with all our semi-dedicated servers, was created with one aim in mind – that you should be able to manage everything connected with your semi-dedicated server account from one location and the trouble tickets make no exception. Our ticketing system is built into the Hepsia Control Panel, so, in case you have an enquiry or bump into a complication, you can get in touch with our customer support staff representatives on the spur of the moment without having to use a completely different system. You can search through your web files or check various account settings while posting a new ticket or reading the response to an older one. In case you’ve got loads of tickets and you would like to track down a particular one, you can take advantage of the clever search box, which is available in the Help section. We guarantee that you will obtain a reply in less than sixty minutes regardless of the nature of your inquiry or problem.