A live chat is among the channels of communication supplied by some hosting providers as a part of their support service. Depending on the company, the chat can be used for billing, pre-sales and/or technical assistance. This method of communication is faster than a support ticket and it makes it less likely to misspell or misunderstand a word in comparison to a call with a representative. What's more, when the issue that you experience requires some time to be investigated and dealt with, you are able to do something else in the meantime instead of just waiting, like you'd have to do when you call. You can also employ a live chat support service completely free provided that you have Internet access even when your web hosting provider is situated in a different country and they don't have a local telephone number that you can call.

Live Chat Support in Shared Hosting

We supply a live chat support service for all of the shared hosting that we offer and we're able to help you with almost everything in real time. If you don't have an account with our company yet, we are able to give you more details about the plans in order to help you to pick the most appropriate plan. In case you are a current customer, we're able to help you with any billing or general issue and even with various common tech matters, for example an e-mail address installation in a desktop email client. If you cannot give us a call for whatever reason or you're in a country where we don't have a local telephone number, the live chat is the best choice to get in touch with us. Needless to say, some matters require additional time to examine and test, which means that you'll have to open a support ticket to our technicians, but nonetheless, we will save you time and assist you with numerous problems on the chat.

Live Chat Support in Semi-dedicated Servers

We offer live chat support as standard with our services, therefore if you have any kind of questions for our semi-dedicated servers, you will be able to get in touch with our customer support team at any time no matter if you have already acquired your account or not. In general, the chat service is intended for billing, pre-sales and basic questions and issues, but we're able to assist you with quite a lot of technical questions too. We will help you choose the optimal plan for your websites if you do not have an account yet, we can reply all of the billing questions or issues you have or we can assist you with setting up your new e-mail address on your PC or smart phone - all the abovementioned will be done quickly because our live chat service is available all the time, each and every day. Whenever you need support, you can chat with a representative and save a lot of time.