If you ever experience a problem with your site and are unable to rectify it on your own, ask the hosting provider’s customer service staff to help you bring the site back online. A speedy resolution would be the best scenario, but many companies answer within 24 hours or even more, all the more so if you’re working with a hosting reseller. Even if the problem can be fixed swiftly, your site may not function correctly or it may not be available at all for a longer time interval, so you may lose prospective clients as it is pretty unlikely that anyone will be inclined to come back to a site that is out of order. With that being said, you need to make certain not only that you can get in touch with your web hosting company, but also that they can reply and assist you in a timely fashion. If a software app update does not go as planned or if you erase something by mistake, for instance, the website must be fixed speedily so as to avoid elongated unavailability.

One-Hour Response Guarantee in Shared Hosting

In case you are using any of our shared hosting and you have a query or come across a certain obstacle, you can touch base with us 24/7/365 by opening a tech support ticket or by sending an email and we will make sure that you have a response in less than 1 hour. If the issue can be sorted out, we’ll do it before we reply to you, whilst if there’s something that you have to do on your end, we’ll supply you with all the needed details – what workable solutions to try, what settings to check, etc. Typically, you will obtain an answer within no more than 30 minutes, which suggests that waiting around for hours or even for more than 1 day to receive help is something impossible. Our one-hour response guarantee applies to any inquiry that you might have – billing, general or technical.

One-Hour Response Guarantee in Semi-dedicated Servers

We guarantee that if you submit a customer support ticket from your web hosting Control Panel or write an email concerning your semi-dedicated server, you will receive a reply within sixty minutes max. You can contact us whenever you want with regard to general, technical or billing matters and since we’re on duty 24/7/365, you will always receive assistance right on the spot. Based on the specific issue or question, we will provide you with more info, rectify the predicament if it’s been caused by something that’s within our reach or advise you on what actions to take if you have to edit a certain setting for a web app that we cannot access. You can just forget about waiting for an entire day for every answer. The fact is, in the majority of cases we answer emails and tickets within no more than twenty to twenty five minutes.