You'll find a lot of shared hosting providers available, but the majority of them are resellers who have limited resources, especially in terms of support. One of the ways to distinguish them is the option to get in touch with the company by phone. The type of support that you will have through this method of communication varies based on the service provider - some offer dedicated phone support, many others offer common and customer support only since some issues are more time-consuming and it would be faster and easier to be resolved through a support ticket, particularly when the issue needs to be escalated. Still, it is good to find that you can get in touch with your web hosting provider because there're lots of small-scale problems that can be resolved easily and in a very timely manner with a telephone call, not mentioning that you're able to get more details about the services before you become a client.

Phone Support in Shared Hosting

All our shared hosting plans feature telephone support 14 hrs a day even on public holidays, which means that if you do not have an account yet, you'll be able to call us and learn more about our services or if we'll meet the system requirements for your websites. For your convenience, we have local phone lines in the United States of America, the United Kingdom and Australia, so that you're able to call the telephone number that is closer to you. If you're a current customer, we can assist you promptly with any kind of general and billing issues and with multiple technical matters in order to save you time and efforts - we acknowledge the fact that sometimes it is quicker to talk to a live person and get things done promptly. Certainly, some problems cannot be taken care of over the phone, so if this is the case you are able to take advantage of our ticketing system.

Phone Support in Semi-dedicated Servers

With 14 hours-a-day phone support, you can be sure that there will always be somebody to assist you when you have any questions about the semi-dedicated server packages that we offer. Whether you need to know more about our plans, you have a billing issue or some general problem, you can call us. Despite the fact that some more technical troubles may need a support ticket so as to give some time to our tech support crew to investigate, we are able to help you with lots of tech questions on the phone as well, saving you precious time and efforts. Since we have data centers on as many as 3 different continents - in the USA, the United Kingdom and Australia, we have local phone lines in these countries as well. In case you are in another country, we have a global number where you're able to reach us.