Technical Support Channels

  • 1 hour ticket response time

  • A Sixty–Minute Support Ticket Response Guarantee

  • Every help request you submit to us will be replied to within maximum one hour. In case your support ticket or e–mail requires further assistance from an admin, we will forward it and leave a note to let you know that your issue is being worked on. If you order the Optional Admin Services package, any of the server administration services included there will be completed at a time that suits you.

  • Top quality support service

  • A First–Class Tech Support Service

  • Our client support team will be at your disposal twenty–four–seven should you need help while working with our Online Control Panel or with any of the applications that we pre–install for your convenience on the dedicated server. What is more if you require assistance with all the standard administration tasks on your dedicated web hosting server, you can make use of our Optional Admin Services package, which includes backup storage space, weekly OS updates, troubleshooting and installation procedures, server monitoring and restarting procedures, etc.

  • Intuitive help center

  • An Intuitive Help Section

  • We have equipped our Online Control Panel with an in–depth knowledgebase, which offers detailed explanations of its features and functions. Furthermore, we have created in–depth video tutorials that will further explain to you how to carry out a particular action or resolve a regularly experienced issue. All the how–to articles and the tutorial videos are easily accessible from each Online Control Panel section through the Videos and Help buttons located in the upper right corner.