Support Channels

  • 1 hour ticket response time

  • An Intuitive Help Center

  • In the Online Control Panel you’ll find a comprehensive Help section featuring a plethora of help articles and frequently asked questions. They are contributed by our support team of seasoned techs. Just type in your question and our clever system will provide you with the most suitable answer.

  • Top quality support service

  • How–To Video Clips

  • If you prefer to see how an action is completed or how a problem is rectified, rather than just reading about it, then take a look at our selection of how–to video tutorials. They cover lots of different issues and will help you swiftly learn how to work with our Online Control Panel.

  • Intuitive help center

  • A 60–Minute Response Time Guarantee

  • All semi–dedicated servers are backed up by a 24–7–365 help desk support service and include a one–hour ticket response time guarantee. Our capable customer service technicians will be online day and night and will settle any issue that you might possibly encounter within less than 60 minutes after the ticket submission. In most instances, a reply will be provided to you within twenty minutes.