Customer Support Channels

  • 1 hour ticket response time

  • A 1–hour Response Guarantee

  • Our customer service staff is educated to fast care for all our shared hosting customers’ requests and support demands. Via our ticketing system, it will be possible to post your issue and a support crew member is going to go back to to you within maximum 60 minutes. Actually, practice has proved that the regular response time is 20 min.

  • Top quality support service

  • A Top–quality Support Service

  • You are able to write to us 24x7x365 with any question you may have about our products. Now we have employees working regularly to give you guidance whenever needed. You can use the ticketing system or drop an email at any moment, or pick–up the phone or make use of the live chat through business hours.

  • Intuitive help center

  • An Intuitive Help Section

  • We have built–in a huge practical knowledge base into the Control Panel to enable you to get hold of practical step by step instructions anytime. Each area of the Control Panel possesses its own contextual support area offering a selection of how–to posts. We have also made video clips to provide you with a more effective visual representation of the simplest way to execute any given activity.