Support Channels

  • 1 hour ticket response time

  • A 60–minutes Inquiry Response Warranty

  • Each ticket that you send to the tech assist Department will be answered within about 1 hour. The normal inquiries shall be resolved asap. Nevertheless, if the service request you have submitted requires aid from a competent administrator, we are going to forward the ticket to him and will notify you about the postponement.

  • Top quality support service

  • Top–quality Tech Assist Service

  • We give you around the clock client help and support via a lightning fast ticket system integrated into your Control Panel. You’ll be able to email us anytime about any of the software applications that come pre–installed on the virtual server, including the chosen Linux OS, the server administration panel and our in–house made Online Control Panel.

  • Intuitive help center

  • A Descriptive Help Section

  • Each section of the Online Control Panel that is available free of cost with your VPS includes an internal collection of articles. You can find a group of comprehensive how to articles and a selection of step–by–step video training materials that demonstrate all the necessary website supervision duties. You can start using them by simply clicking the Help or Video buttons in the right part of each Control Panel section.